What moves a leader from being a boss to what many organizations are seeking, coach-like behavior? Instead of solving the problem, the coach starts with asking lots of different types of questions, actively listening and then engaging the individual or team to come up with their own solutions. When that type of communication is implemented within an organization it seems to flow in every direction such as your staff asking customers (or patients) better questions which in turn fosters creative problem-solving, innovative ideas, and the development of new products and services.
Another huge benefit in a collaborative environment (vs the traditional boss/subordinate dynamic) is everyone has clarity around the vision, mission and purpose of the organization which fosters passion, engagement, and trust. They know individually they matter. Their ideas matter. Their contributions matter. Their learning and growth within the organization matters. All of this has a direct positive impact on the effectiveness and productivity at every level within an organization.
Hire a Professional Executive Coach
For many, this will be a new initiative that needs to be designed, structured and implemented properly if you expect to see results. Those results include high levels of employee engagement, productivity, self-reliance, innovation, customer loyalty, and employee retention because of job and life satisfaction. A professional executive coach has the skills, knowledge and experience to facilitate the adoption of this new coaching culture along with the ability to make sure it’s scalable and sustainable.
“Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has.”