Customer satisfaction horror stories are everywhere. We’ve all come to expect less than optimal service despite the claims that we live in a service economy. It’s tempting to join the chorus of complainers and no one will criticize you if you do. But we can also look at this state of affairs from another viewpoint: as an opportunity. The upside potential for those who give good service is unlimited. By making the process of customer satisfaction a part of our daily lives, we can virtually guarantee our professional and career success. Broadly speaking, the term customer, in my mind is a person with whom we exchange value. So it would follow that no business or organization (such as government agencies, civic organizations, schools, service clubs and religious congregations) can succeed without building customer satisfaction and loyalty.

My guest, Larry Williams is a veteran broadcaster with an amazing story. He is one of the few successful radio personalities in the nation that never applied for the job. He was discovered! His casual stroll into an FM station in 1990 changed his life forever. Within months, he was hosting popular community oriented broadcasts and interviewing everyone from the Vice President of the United States to A-list celebrities. In 1995, he met his idol – entertainment legend Dick Clark. What started out as a casual “meet and greet” turned into a life-long friendship. He was blessed to serve as Dick Clark’s personal DJ and Master of Ceremonies for his private family functions – an incredible honor. Williams worked hard at emulating his mentor and sharing the examples of his character and work ethic. Soon, his entertainment company and freelance journalism articles were quickly getting noticed by small business entrepreneurs across the nation.


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About Cheri Hill Show

The Cheri Hill Show
Business Amplified

Cheri speaks from the heart about the joys and frustrations of being a business owner. Her insights are motivating. Her frankness inspiring. She invites a cadre of brilliant core industry experts that delight and share their personal experiences, profound insights, powerful suggestions and timely advice so you can move beyond just surviving into thriving. Whether you are just starting out or trying to grow an existing company, tune in and experience why Cheri is one of the most sought-after creative mentors to business owners.
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About Our Sponsors

Sage International, Inc.
Simplicity, Service, Empowerment!

For over two decades, we have taught thousands of business owners, investors, professionals and entrepreneurs how to properly structure their business and personal assets to avoid The Three Flaming Arrows of Challenge: Income Taxes; Liability Exposure & Death Taxes. to grow, protect, and leverage their hard-earned wealth.

We spark and fuel your entrepreneurial dreams!
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Sunteck Solar Screening

Make Shade While The Sun Shines

Reduce your summer cooling costs by 30% or more by having the professionals at Sunteck Solar Screening install state-of-the-art solar screens on your home. Solar screens offer comfort to any room with windows facing the Sun and they provide privacy from the street while giving you clear view from inside. Sunteck has other solar screen solutions for your home including allergen & pollen screens, golf-course window screens, pet screens and storm panels that reduce energy costs in the winter. Sunteck provides professional installation and service maintenance, custom made frames to match your home or building, and a 10-year warranty.  Ask about senior discounts, same day appointments and no interest financing. 775-352-9396

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Nevada Real Estate Radio
Street Smarts On the House

Peter Padilla brings together a round-table of real estate industry experts together every week to help you navigate through the complexities of buying or selling real estate, whether a first time home buyer or seasoned investor. Tune-in to get tips, advice, and guidance so you can buy or sell with absolute confidence.

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By |August 16th, 2016|0 Comments

About the Host:

Cheri S. Hill “Wealth Protection Diva”, has been a successful entrepreneur/business owner and premier business strategist for the past 22 years as President & CEO of Sage International Inc. She is a national speaker, best selling author of Incorporate & Get Rich!, and motivational teacher of financial education, business development and wealth protection strategies.

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